The Award is designed to enable individuals to register and pay for the Award either themselves or via their organisation. A learner who registers themselves on the Award is responsible for the information that they provide and for making any necessary payments.
With organisational registration, an individual can create an account which enables them to register individuals and to pay for learning. The individuals registered on the Award via this route have a responsibility to make sure that their personal information is correct and up to date.
The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England and Wales, and a charity registered in Scotland (SC 038302). Our registered address is The Open University, Walton Hall, Milton Keynes, MK7 6AA. Our VAT number is GB650748918.
When you register to study with The Open University we are making a contract with each other for educational services. These Conditions contain the terms of that contract. They incorporate and are subject to the rules, regulations, policies and procedures which are made under the Charter and Statutes of The Open University and which are referred to in this document. Together, they set out the rights and responsibilities of each party which will apply while you are a registered participant.
Please read these Conditions carefully and make sure that you understand them.
The Open University will register you as a participant on the Programme if it is satisfied that:
If you want to withdraw your registration, please tell us and we will cancel your registration. Full details of how to do this are set out in the Frequently Asked Questions section.
Subject to paragraph 2.f. below, these Conditions and any policies and regulations which are referred to in them is the entire agreement between us. If, at any time, any Open University employees or agents have agreed anything inconsistent with these Conditions, the terms in this agreement will always take priority.
The Open University may impose conditions on your study or vary the terms on which you study and your access to services and facilities, notwithstanding anything in this agreement or the rules, regulations, policies and procedures if, in the opinion of The Open University, it is reasonably necessary to do so in order to comply with its duties to protect the health and safety of participants, staff, contractors and members of the public, its duties with respect to the safeguarding of young persons or vulnerable adults or in order to comply with its obligations under the Equalities Act 2010 or any other statutory duty or obligation.
These Conditions, and the rules, regulations, policies and procedures which are referred to, are governed by English law.
The Open University will register you as a participant of The Open University to study the individual learning themes and assessment which comprise the Programme if it is satisfied that:
Your registration will take effect when we confirm formally (by email) that your account is live.
You will be provided with the learning materials and resources including learner support, dedicated website, and feedback as described in the Programme information.
You agree to study the learning materials, participate in the learning activities and submit the course assessment (if any) at the time and in the manner specified.
You will be able to access the Programme online as soon as we have confirmed your registration.
If you have completed the learning activities and assessments, the online learning materials and module resources will continue to be available to you as 'read only' for a maximum period of three years from completion of the programme.
The learning materials, module resources and support will cease to be available to you after the three-year period.
You have a right to cancel your registration to study the Programme without giving any reason, within 14 days of the date of the email confirming your registration by The Open University for the Programme. You have the right to cancel your purchase of the Programme at any time before you first access the online learning materials or other module resources. You will receive a full refund of any fees you have paid or a waiver of any fees you are liable to pay for that module.
To exercise your right to cancel your purchase, you must inform The Open University of your decision to cancel your purchase by making a clear statement by letter, email or telephone. Full details of how to do this are set out in the Frequently Asked Questions section.
Your right to cancel the Programme will come to an end as soon as you have accessed the online learning materials or other module resources. By accessing those materials and resources you are explicitly agreeing that they are provided to you at that time and acknowledging that your right to cancel will be lost if you access them.
If you cancel your purchase of the Programme you will no longer have access to the learning materials and module resources and you will not be able to participate in any learning or assessment activities.
The Open University will take all reasonable steps to provide the educational services that you have registered to receive. There may be circumstances outside of our control where we are unable to provide those services in full or in part for reasons such as fire, flood, pandemic, terrorist acts or industrial disputes. Where those, or similar, circumstances arise we will minimise disruption so far as we are reasonably able and, wherever practicable, will provide you with reasonable alternative arrangements to continue with your studies.
Access to the learning materials of the Programme is conditional upon payment of the relevant tuition fees and other charges. Information will be provided about those fees and charges, when they are due and how they may be paid, before registration.
Except where you have a right to cancel your Programme registration, no fees will be refunded if you wish to end your studies once you have accessed the online learning materials and/or course resources.
If you do not pay your fees or provide an approved payment method at the time of registration or enrolment, we will not register you on the Programme.
If we have accepted your enrolment on the Programme and, for any reason, the payment method we have accepted is cancelled or withdrawn (for example a credit or debit card payment is not honoured by your bank) we may cancel your access to the Programme. You will be given notice of cancellation of access to the Programme and an opportunity to be reinstated if you contact us within 7 days of the date of cancellation having secured an agreed payment method or if you provide payment by a different method.
The personal information which we have collected and hold about participants in the Programme and how we use that information are detailed in a separate document titled “Privacy Notice”. You are required to read and accept the contents of this document as you register for an account or when you log in for the first time.
The Open University has a Student Complaints and Appeals Procedure (available on request) and is a member of the Scheme of Independent Adjudication for Higher Education established by the Higher Education Act 2004. Where those procedures apply, we recommend that you do not take legal action against The Open University until those procedures have been completed.
The Open University has a Code of Practice for Student Discipline (available on request). When you register to study with The Open University you agree to be bound by that code. Breach of the code may result in you being suspended from study, from access to facilities and resources or being expelled from The Open University.
The Open University will provide you with a secure Open University computing account. It is your responsibility to keep your account secure and confidential. You must comply with our Computing Code of Conduct (available on request).
You must notify the University if you think that there has been any loss of security on your Open University computing account.
You will be liable for any transactions relating to your registration, even if your password is used by someone else fraudulently or without your permission.
Your Open University computing account enables you to participate in online activities. When you participate in these activities, your name, preferred email address, your Open University Computer Username and the content you contribute, will be displayed online to participants and Open University staff who have a need to see the information concerned.
By accepting this Registration Agreement, you expressly consent to this information being processed as explained above.
There are conditions attaching to the use of Open University websites. These conditions can be viewed here.
You must provide us with a valid email address, which we will use to correspond with you. You must inform The Open University of any changes to your preferred email address by updating your personal profile on the Dashboard.
It is your responsibility to check your email regularly. You will be sent important information about your registration as a participant and about your studies by email. It is also your responsibility to manage any filters on your account to ensure that email from The Open University is sent to your 'Inbox' and not to a 'spam' or 'junk' email folder. You should ensure that your Inbox has an adequate amount of space to receive messages from The Open University.
Your Open University studies will also provide you with access to the Programme’s learning websites where available. These websites will provide access to learning materials and other course resources and may be used to post messages about your study that may not be provided by any other media. It is your responsibility to check your Dashboard regularly.
The Open University may monitor and record telephone calls between you and the The Open University to make sure that we have carried out your instructions correctly and to help us improve our services through staff training.
The Open University may cancel your registration at any time if:
Please note that you may also face prosecution if you have supplied fraudulent information.
If The Open University cancels your registration we will not send you any further module materials and you may not participate in any learning or assessment activities after the date of cancellation.
For more information about registration and fees, or to change or withdraw from your studies, please contact:
Faculty of Business and Law
The Open University
Milton Keynes MK7 6AA
Email : IFA-Support@open.ac.uk